SUPERVISION All children must be accompanied by a responsible Parent/Guardian for the duration of their session. Parents/Guardians are responsible for the behavior and well-being of the children in their care and must maintain supervision at all times. The staff are here to help maximize your children’s enjoyment from the play experience; they are not a replacement for parental supervision. Sam’s Funhouse does not accept responsibility for the supervision of children.
ADULTS Adults are permitted to enter the play equipment with a child. Adults must remove shoes and must wear socks at all times on the play equipment.
PLAY EQUIPMENT Children must go down the slide in the forward facing position. They must not push or be pushed by other children. We recommend that arms are folded when travelling down the slide. Under no circumstances should a child or adult climb the slide from the bottom. There should be no climbing on the nets.
FOOD & DRINK Food (including chewing gum) and drinks are not allowed on the play equipment. Only food and drink purchased from our cafe may be consumed on the premises, except for babies who are still weaning. Including cakes unless pre-booked in for a private party.
CLEANLINESS & HYGIENE Keeping Sam’s Funhouse clean is extremely important to us. Please inform a member of the team of any spillages or unclean areas. Our toilet/changing facilities are checked regularly, if you are not satisfied, please advise a member of staff. Please use the baby changing facilities provided.
PLAY SESSION Your admission to qualifies you for a play period of 3 hours. This may be enforced during busy periods. Children must be under 12 years of age and less than 1.48 metres (4’10’’). Height restrictions are in place for the safety and enjoyment of all children.
BEHAVIOUR Any anti-social or abusive behaviour towards staff or other patrons and any wilful damage to the equipment will not be tolerated. Anyone involved will be asked to leave the play centre. This decision is at the discretion of the management and no refund will be offered. Membership may also be removed and a claim put against you for any damage caused.
CCTV We operate a full digital CCTV system. Images are recorded and stored on a DVT for future reference. Images are not available for general public viewing but may be given as and when requested by the Police or a Legal Professional.
DRESS CODE All shoes and other outer footwear must be removed before entering the play areas, this applies to adults and children alike. Shoes will be stored at reception to avoid accidents. Socks must be worn on the play equipment at all times and may be purchased at reception. Jewellery, belts, watches and other items with sharp edges should not be worn when playing on equipment. We recommend to parents that children wear long sleeves and trousers. Long hair to be tied up.
BABY CHANGING & FEEDING For hygiene reasons please do not change nappies in the public area; please use the baby change facilities provided. We are not allowed to heat baby food/drink for our patrons but a microwave oven is provided for your use. You may use our facilities to heat your little one's baby food/milk but we cannot accept responsibility for the temperature of the food after you have heated it.
HEALTH Children who are injured, ill or nauseous are not permitted to use the play frame. We ask that all children use the toilet before using the equipment.
FIRE Patrons are not permitted to carry matches, lighters, fireworks or other combustible materials anywhere in the play centre.
SMOKING Sam’s Funhouse is a non-smoking site.
ACCIDENTS All accidents should be reported at reception and recorded in the accident book before leaving. Parents/Guardians should note that whilst every consideration has been given for the safety of children using the play equipment, Sam’s Funhouse cannot be held responsible for accidents which occur as a result of children playing on the equipment. It is important to follow the rules of play at all times.
POSSESSIONS Sam’s Funhouse do not accept responsibility or liability for the loss or damage to any personal possessions whilst on the premises.
LIABILITY Sam’s Funhouse is unable to accept responsibility or liability for loss or injury caused through the misuse of equipment or lack of supervision by a parent/guardian.